Privacy Policy

When you visit our website, we use cookies. Read more about this in our cookie statement. We also remember information about the device you use to view the website. This helps us show you the website. We retain this data for no longer than 12 months. Our website is managed by Swooth, who has access to personal data. We have agreements with them about how they handle and protect your personal data.

To process your orders correctly, we need your personal data. We ask for this information when you place an order, and we do this because we have an agreement with you.

This webshop was developed in collaboration with Shopify, a third party. To assist us with technical issues, Shopify has access to your personal data. Shopify processes your personal data outside the European Economic Area in Australia, Canada, India, Japan, New Zealand, Singapore, the United Kingdom, and the United States. We have made additional arrangements to ensure that your data is also properly protected in these countries.

CONTACT US

To inform you about your order, we ask for your name, email address, and telephone number.

To contact you about your order, we need your name, email address, and telephone number.

CREATING AN INVOICE

To create an invoice, we need your name, email address, and address. If you are ordering as a business, we also need a VAT number and a Chamber of Commerce number.

PAYMENT

To receive payments, we use Shopify Payments, Mollie, and Klarna. Mollie is responsible for processing our iDeal payments, and Klarna handles the payments afterward. They need your name and bank account number for these payments.

We have specific agreements with Shopify Payments, Mollie, and Klarna regarding how they access and protect your personal data. Mollie and Klarna also have their own privacy statements. You can find these at https://www.klarna.com/nl/privacy/ and https://www.mollie.com/nl/privacy.

DELIVERY

To deliver your order to your desired location, we need your name, email address, and delivery address. We share this information with our delivery service, (as DPD, DHL, PostNL or GLS), so they can deliver the order to the correct location. We have specific agreements with the parcel delivery services regarding how they access and protect your personal data.

If you've received an order from us, we'd love to know what you think of the product and us. That's why we ask you to write a review about us and the product. For this purpose, we share your name and email address with judge.me. We do this because we have a legitimate interest in doing so. We have agreements in place with judge.me regarding how they handle your personal data. Judge.me processes the data in the United Kingdom.

To properly handle your questions, we need personal data. We do this based on our 'legitimate interest'. We use Gorgias services for our customer service. Gorgias processes your data in Australia, Canada, Serbia, and the United States, using AI. Gorgias uses your data to improve its own services. We have agreements with Gorgias about how they handle and protect your data.

QUESTIONS

If you contact us with questions, we need your email address, phone number, or address to respond.

RETURNS

If you contact us to return a product, we need your name and email address to send you a shipping label. If we send a replacement product, we need your name, email address, and delivery address to ensure the replacement product arrives at the correct location. We share this personal data with our delivery service (such as DPD, DHL, GLS, and PostNL) so they can actually deliver the product.

MONEY BACK

If you choose to receive a refund, we need your name and bank account number to process the refund.

If you choose to receive offers from us, we need personal data. We process this data with your consent. You can withdraw this consent at any time. To send you newsletters, we share your personal data with Klaviyo. Klaviyo processes your data in the United States. We have agreements with Klaviyo about how they handle and protect your data.

NEWSLETTERS

If you have subscribed to our newsletters, we use your name and email address to send you the newsletters. Each newsletter contains a link where you can unsubscribe and withdraw your consent.

PROMOTIONS

We use your email address, postal address, and phone number to send you offers for our products. Based on your previous purchases, browsing history, and preferences, we create a profile of you. We use this data to personalize the offers. You can unsubscribe and withdraw your consent in every message you receive from us. We share your data with Klaviyo for these offers. Klaviyo processes your data in the United States. We have agreements with Klaviyo about how they handle and protect your data.

ADVERTISEMENTS

We use Meta (formerly Facebook) ads to promote our products and services. This means we may collect and use your personal data to show you targeted ads. The data we collect includes:

Your age, gender, and location
Your interests and preferences (based on what you like and view)
How you use our website and social media
This data helps us tailor ads to your needs. Meta processes your data globally and outside the European Economic Area. We have agreements with Meta about how they handle and protect your personal data appropriately outside the European Economic Area.

To comply with our legal obligations and maintain proper administrative records, we need your personal data. We base this on 'legal obligation' and 'legitimate interest'. We need all information relating to orders and returns, such as your name, email address, address, and delivery address. We also receive your bank account number from Shopify, Klarna, and Mollie to complete our administrative records. We retain this data for a maximum of 7 years.

We use an external accountant for our administrative tasks. We have agreements with this accountant regarding access to and protection of your personal data.

We will protect all personal data we hold about you. We use encryption on the website and in our systems. Only authorized individuals have access to your personal data. We have agreements in place with third parties regarding access to and protection of your personal data.

You have rights regarding how your personal data is handled. In this section, we explain what these rights are and how you can exercise them.

RIGHT TO ACCESS

You have the right to know and access what personal data we hold about you.

RIGHT TO RECTIFICATION

If there is anything incorrect about the personal data we hold about you, you have the right to ask us to correct it.

RIGHT TO ERASURE

You have the right to ask us to erase your personal data. Please note that we cannot always erase all data, for example, if it concerns data we need to comply with legal obligations. If this is the case, we will explain this to you.

RIGHT TO RESTRICT PROCESSING

You have the right to ask us to temporarily stop using your personal data. This may apply, for example, if you have asked us to change your data, but we still need to assess that request.

RIGHT TO DATA PORTABILITY

You have the right to receive the personal data we hold about you. This allows you to easily transfer this data to another webshop, for example. You can also ask us to provide the data directly to another webshop.

RIGHT TO OBJECT

You have the right to ask us to stop using your personal data in two situations. This is called the right to object. You can object to the use of your personal data based on a specific situation. You can also object if you no longer wish to receive offers, newsletters, and the like.

If you have any questions or complaints about how we handle your personal data, or if you wish to exercise your rights, please contact info@petspride.nl. We may ask for additional information to verify your identity. You can also always file a complaint with the Dutch Data Protection Authority, the supervisory authority for this area. You can contact us via https://klachten.autoriteitpersoonsgegevens.nl.

We occasionally update our privacy statement. The most recent version is always available on our website. It's wise to check this page regularly. If a change has a direct impact on the personal data we already hold about you, we'll notify you by email.